Processing Time
Orders are typically processed within 2 weeks. During peak periods (holidays, promotions), processing times may be extended.

Shipping Time
Shipping times vary by location and carrier. Any delivery timelines provided are estimates and not guaranteed.

Delays
Delays may occur due to holidays, customs, weather, carrier disruptions, or high order volume. These delays do not qualify for refunds.

Tracking information will be provided once your order ships.

Because all items are made to order:

• We do not accept returns or exchanges

• We do not offer refunds for change of mind, incorrect selection, or delays

We will only offer a replacement or refund if:

• Your item arrives damaged, or

• You receive an item that is materially different from what was ordered

To request a resolution:

• Contact us within 48 hours of delivery

• Provide clear photos of the issue

• Keep original packaging until resolved

Approved resolutions may include a replacement or refund, in accordance with applicable consumer laws.

Customers are responsible for ensuring all order details are correct at checkout, including size, color, and shipping information. We cannot make changes once production has begun.

If you experience an issue with your order, please contact us at Enquiries@douzelle.com before filing a chargeback or dispute. We are committed to resolving issues directly whenever possible.

By placing an order on our website, you confirm that you have read, understood, and agreed to these policies.